Last night my friend Scoogle and I had a conversation about my obsession with writing letters to corporate America. It started because of our conversation about the Cheeburger Cheeburgerexperience the night before. This morning I open up the Sunday paper and there is this article about writing letters to corporate America to express your concern.

I couldn’t help but laugh from the irony b/c I had just licked then envelope for my letter (I email it as well).

So I’ll start a running tally of my letters to corporate America.

Charms - found something hard and sharp in my blow pop, received a prompt reply, explanation and a case of blow-pops.
Delta Airlines - Late planes, missed connections, received a canned reply.
Northwest Airlines /KLM - Lost luggage, missed connection, received canned reply but they did deliver our luggage at 3am a day later.
Dave Matthews Band - Played for an hour and a half and all new crap, received a reply but it was filled with poor excuses. *I am currently in a 9 year (and counting) boycott of Dave Matthews concerts*
United Airlines - Complemented the wonderful pilot after a 13hr flight to Japan, received a nice response and they didn’t pick up that the pilot was my dad
Homegrown Pizza - Good pizza but one day while pouring Parmesan cheese on my pizza, ANTS came out of the shaker, waitress didnt seem concerned in the least bit, received a sincere response and the restaurant closed down 2 months later (has to be coincidence)

I think there are 2 more that I am forgetting, maybe they will come to me later. I don’t do it for the free stuff, although that is nice and sometimes shows the care about their customer service, I think it is a better way then to chew out a manager or ruin some waitress’ day.

The pen is mightier then the sword.