Jen and I recently went to Cheeburger Cheeburger at Brier Creek in Raleigh, for some unknown reason. We were struggling to think of a place to eat one night and some how decided to try this place out. Big mistake. Upon walking in you notice the 50s decor, and the Wall of Fame Burger Board, which you can make if you eat a 1lb burger…oooh ahhhh. I can eat that for a snack! You’ll also notice the bright pink walls, and the bright pink neon lights that make the bright pink walls extremely obnoxious. I understand we may not be the target demographic but honestly they could tone it down a we bit for the parents who get dragged by their kids there.

The decor was not the only thing less then satisfactory at Brier Creek’s Cheeburger Cheeburger, the 15yr-old-child-labor-law-violating waitress was a little out there. And when i say out there, I mean, the Mars Rover couldn’t bring her back. Although nice, not very good at her job. To her defense, the place is new and she probably is too.

We got our food, and my medium burger could have double as the hockey puck for the Carolina Hurricanes game last night. The one good thing, the french fries were good. The delicious fresh cut kind.

Our space cowboy came back and asked us how everything was, twice! Once before we had even taken a bite of anything (about 30 seconds after she dropped off our food) then again halfway through the meal but she didn’t bother to stick around and listen to what we had to say. The conversation went like this:

Space Cowboy: Is everything totally Awesome!?
Jen: *silence* b/c she has a mouthfull of food.
Evan: Not really, my bur….[Interrupted]
Space Cowboy: Great! (as she walks away)

I’m not one to make a fuss and send the food back. It’s no fun ruining some girl’s day or giving the manager an earful, I’m a lover not a fighter. Instead I just write letters. This time, Cheeburger Cheeburger headquaters got an email and I printed it out to send in the Snail Mail as well.

I try to be nice b/c an aggressive tone is never received well. Here is what I wrote:

To Whom this May Concern,

I am writing in regards to your story in Raliegh, NC @ Brier Creek Shopping Center. This store is relatively new and my wife and I, being fans of good hamburgers decided to go check it out.

I have to admit I am a little disappointed in the experience. We were promptly sat at a clean table and the hostess quickly ran over the ‘how our menu works’ spiel. We waited a 5-10minutes before our waitress came over to take our drink order, but by this time we had already decided on our burgers so we ordered both. The waitress listened to my wife’s order but by the time she got to me, was distracted and barely heard what I had said, thus leading to her returning to our table 2 more times to clarify my order (The Serious w/ Mozzerella and Bacon and My Drink). It was a pretty simple order, and upon returning the third time she also asked how we would like our burgers cooked. We kept it simple and replied “Medium”.

I understand that the restaurant has only been open for a month or 2 and the young waitress was probably new, but unfortunately the service wasn’t the only thing leaving something to be desired. After about 25-30 minutes our food arrived. The presentation was enjoyable, but when I took a bite into my medium burger, there was a distinct crust around the outside and it was definitely cooked well done on the inside as well.

I was disappointed but I did not want to ruin the young girl’s day or bother the manager, so I ate what I could and left. And although the fries were excellent the experience as a whole left me with a bad taste in my mouth.

Thank you very much for your attention to this matter. Please let me know if there is any other information you feel I can provide.

Evan Roberts
304 Downing Glen