In my previous post regarding Remington Grill I expressed my extreme disappoint in one of my preferred burger joints. I even went as far as sending an econtact via their website and a snail mail letter which apparently both got lost in transit somehow. The President/Owner of the Remington Grill franchise left me a comment on my original post acknowledging the original Morrisville store was ran by a “rogue” franchisee. This was the response I was waiting for when I posted my second Remington Grill post, better late than never.

Here is Mr. Harris’ comment

Evan,

Sorry you did not receive a reply earlier but we weren’t aware of your site or complaint. We just happened to come upon it while doing a Google search for Remington Grill.

We’re not sure being critical for not responding is fair. Complaints using our web site contact page are answered quickly and corrective action is taken or an explanation given.

Don’t know who forwarded our web site explanation, but it was posted to help disappointed customers understand.

You will not be surprised to hear that there were many complaints received about the Morrisville store following an ownership change in 2006.

We continually tried to force new owners into compliance with our required products and recipes. As your poor experience showed, we were unsuccessful. What you may not know, is that it is not easy to shut down a “rougue” store but it was finally accomplished.

What was discouraging about your comments was that you assumed that all Remington Grill locations had changed and they had not. All eight remaining locations were/are following the high quality standards Remington Grill is known for.

We hope this will encourage you to go back to any Remington Grill with confidence that you will not be disappointed.

And for your information, we will be opening a new Morrisville located at the corner of Davis Drive and McKimmon parkway in late spring 2008.

Sincerely,
David Harris
President/Owner

I am not at all opposed to giving Remington Grill another shot at some point and if you didn’t notice Mr. Harris said they are opening a new store in Morrisville at the corner of Davis Drive and Mckrimmon. I’m not exactly sure what area he is talking about, I assume he means the area next to the Harris Teeter but with Two Guys already there, it maybe a little crowded. I would think the Davis Drive / Morrisville Carpenter area would be a little better but I guess there is already Andy’s and the new DQ ‘Grill N Chill’. Time will tell.

Has anyone been to a Remington Grill lately? If so, how was it?