Can I cancel my credit card, have them resissue a new credit card? Is this the only way to cancel my account with XBOX??

READ ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
for those who is still looking for the answer to cancel ur xbox live online...

go to marketplace
in my account tag look for manage payment options
click membership level you will notice that your automatic renew is ON,
now u want to turn this off
click the ON link and keep pressing next to eventually turn it off.

GOOD LuCk

Thanks for the info, I did got transfered to India and it was actually a very cool guy who helped me. I got my money refunded, because I purchased the XBox live service when I had already a different account associated to auto-renew for my son, long story short, I spent the money twice, and he understood the situation providing an excellent customer service.

Please cancel my subscription. I have not subscribed for pushplay.com any time. Some one might have misused my card number.

Saleem Q

is this the only xbox live number?? I live in the uk, is there no uk based number at all, thanks fella!

is shit someone is using my bank details i wanna cancel my xbox live is shit ...

liam taylor thanks a lot, that really helped!! (144) you saved me time and the need to call!!!

If you cancel the Xox Live account can you sign up for a new one with the same Windows Live ID?

Thanks allot, for sharing this useful post!
i found a youtube video about xbox live hacks, that I would like to share- Xbox live hacks..
but seriously, amazing post and thank you so much !
I look ahead to your next post !!
;-)

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I just wnat to say thank you, spent days going around the ben just trying to cancel this ..... talk about mest up thank you so much for posting it really helped

I am now free from XBOX LIVE

Thanks so much for helping out with the provided numbers! It was a huge timesaver.

cry me a river, indians can't pronounce english without fucking it up

How did the "call center" guy have a "typical bad Indian accent"?
I'm not even from India but I find this comment rather offensive and borderline racist.

I think he's just trying to express the fact that it's not nearly as easy for an englishman to understand an indian person than say an american or... Dare I suggest, and englishman, and quite frankly, the race card, seriously?

i cancelled my subscription account on the www.xbox.com/support site simply bye signing in going onto membership level which is to the lft just above manage account ...from there you can turn your automatic renewal off..then all u hav to do wait till your subscription has run out then go to manage account and remove your credit card.

It took me 5 minutes.
Thanks

omg i am looking this up cuz my friend gave his email and password to one of are friends and the some dick from alstrailia {sorry suck at spelling :] hehe} had a modded xbox or somthing and took the info from are friend and then he has control of his dads credit card!!!!!!! =O SO...
i hope this works! thnx =]

u saved my butt dude u rock :D

THANKS YOU LOT!!!! FINALLY I REALISED THAT A PS3 IS BETTER THAN A XBOX 360!!!!!
FUCK YOU ALLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL WHO HAVE A XBOX 360

They got me by the 1-month-free-and-then-a-lifetime-of-payments plan.
Called the number, told them I've moved to Israel where the service is not provided. The guy wanted to confirm a few details - which I read him from the XBOX site itself. No added security there. Got a confirmation number.
Checked their site immediatly - and found out that the automatic renewal was already turned off.

All in all - a smooth experience. Took me about 7 minutes and cost me only those 7 minutes.

You can cancel online now. All you have to do is sign in to your account and then turn off automatic renewal!! Simple as that.

http://support.xbox.com/support/en/us/xbox360/XboxLive/MyAccount/ManageMyAccount/CancelMembership.aspx

Just cancelled mine this morning. I am so jealous of you guys that got an American. I swear I would PAY for the privilege of talking to an American. I think I got suckered into paying for another month of service cause they said they can't stop the charge going on tomorrow.

I have to say... my old credit card expired and they kept sending me nasty emails about that. Funny.. they kept my service on though. Of course, as soon as I used my new credit card to buy points they started charging that. I should have contested the charges through my bank. Oh well hindsight.

For comparison, try cancelling Netflix or Tivo. Just try that one day. Netflix is online and Tivo was so pleasant (and American!) I almost wanted to cry.

I hate Microsoft. God bless my new PS3.

hey the public outrage video on youtube, lets get a million hits and make microsoft change their ways!

http://www.youtube.com/watch?v=MahLN3MCtz8

WOOHOO JUST GOT MY XBOX ACCOUTN SUSPENDED CUZ SUM1 HACKED IT ! WANKER LOL SHOULD BE GETTING IT BACK SOON ASWELL ALL GOOD THANKS FOR THE NUMBERS TO CALL!

FUCKING BITCHHHHHHHHHHHHHH, I GOT MY FUCKING MSN AND XBOX ACCOUNT STOLEN SO I HAD TO MAKE ANOTHER FUCKING EMAIL ADRESS THEN FUCKING MICROSOFT IS BEING SO LESBIAN AND ITS SOOO GAYYYY, WHO EVER FUCKING STOLE MY ACC I HOPE THEY SHIT THEMSELVES THEN GET THERE COMPUTER XSPLODED IN THERE FACEE, AND LOOK AT THERE BANK BALANCE AND IT SAYS 0$ AND THEN HE GETS SENT TO FUCKING JAIL AND FUKCING GETS RAPED IN THE ASS TILL HE BLEEDS OUT HIS FUCKING DICK! FUCKING BITCHH, WHO EVER CAN HELP ME PLZ EMAIL ME (gangs_R_so_gayydude@hotmail.com) OK ILL FUCK THAT FAG UP SO HARD HE'LL BE PUKING HIS INTESTINES OUT HIS ASS!!!!!!!!

Haha grow up fail, Ive hacked about 25 accounts like yours so far and you know what I do with them and all there High Achievement scores? I sell them and they pay for a name change and change all the info and you never get it back. Hopefully yours was also one of the ones I stole :) You have a problem call me and ill be sure to get you into my van and fuck you like the nigger you are =). Good day scrub! xoxoxoxox

man microsoft SUCKS they wont let me canncle my account and someone hacked it and the told me they cant help me. now my mom might get paid on a credit card untill the losers at microsoft can help me. DONT TRUST ANYONE ON XBOX OR MICROSOFT

Evan,
I am currently having the same exact issue...
I called the support line and after all that, I got to the American line where the operator told me, "of so you are -----------?" I said no, that's my dad...."oh well sir it needs to be your dad and I am not allowed to cancel X-box on this number anyways, you will have to call this reference number with your dad." Inbetween all of that, he was trying to convince me NOT to cancel my x-box live and I was getting pretty angry so I started yelling to him "It's broken!! For the third time now, it broke! I'm done, that's it. Understand!?" Should have been nicer but whatever....gets on my nerves lol -.-

So now I have to make ANOTHER call after waiting for 30 minutes with those fools.....X-box permanently sucks because of this.

Used 1-800-469-9269 to call and cancel my month to month subscription three days prior to renewal. Informed them first thing that I was recording the call. Yes there were a lot of security questions, but I appreciate their due diligence and the friendliness of the agent. I made sure to have them state that I would not be charged again. Should there be a problem, I look forward to using Microsoft's own sound recorder program against them. Otherwise, excellent customer service.

I hate all Miscrosoft. It was pretty easy to cancel over the phone, obviously they don't allow us to cancel via internet in hopes that we'll just give up and continue our account. That would be efficient and we all know MS doesn't believe in efficiency or speed. Writing this on my Mac Pro, I've never felt more confident in any other machine then I have with this one. Thanks Mr. Jobs.

Uk number works thanks not sure about the 3 mins thou took 25 but they did give me £39.99 for shouting at them Game On!

0800 587 1102...just ring that.
Have to listen to some stuff about repairs etc and then say stuff when prompted.
Spoke to a german guy and he was pretty helpful and canceled with no fuss.

uk number was great 5 minc to cancel 2 acounts great
0800 587 1102. thx

I feel rally stupid because I just traided my Xbox in to Gamestop and now some punk kid has renewed his membership with my credit card on file on my Xbox. Wow, that was a really bad move on my part, I just forgot to delete that stuff you know. Dont do what I did people make sure to delete that stuff off your mechine befor you go traiding it in to someone.

Fucking Microsoft I called got transfered to a computer... after waiting forever. then hit 1 for cancel subscription and it said "sorry customer support center closed" then followed by "xbox live customer support is open 24/7 if you have any questions please call" "goodbye" and hung up on me... GO TO HELL MICROSOFT

dang they ask you a bunch of questions!!!gosh i just want to cancel my account for 8 bux a month is that to hard?well finally cancelled it thanx for the number

08005871102

Took about 10 mins, asking every question under the sun, but apparently now canceled.
Shame there's no option on the sodding xbox.

I called and canceled mine. It took 25 of my cell phone minutes, mostly waiting on hold to get a person. I think he was Indian, but spoke very clear. The main thing to remember is, KEEP YOUR COOL. I've worked for cancellations at Microsoft and IT SUCKS!! People are pissed off all day long calling you. People get grey hair in 1-3 years working for Microsoft and age 5 times faster than normal people from all the stress. It is a terrible way to make a living and I DID NOT TAKE SHIT FROM ANY RUDE CUSTOMERS. I talked back, I was a smart ass who hung up on rude people and purposely transferred them to wrong places, if not to a 900 sex line. The point is, they are not any happier than you, it is not their fault, it is Microsoft and their legal teams no giving a damn about the customers who BUILT THEIR COMPANY!!!

"what is your name"
"james wang"
"err that is not correct"
"uh....monkai man?"
"perfect."

i vote call the UK line quick and easy .. took 30 seconds on hold.. 2 mins on to cancel
simply asked my security question asnwers, email and last 4 digits of credit card . asked y i canceled, which one to cancel ( if your like me and have several under the same name) and woula .. you got a reference number and a cancel =3

I had all the same issues, cancelled CC and they continue to charge me. Its a SCAM. Plain and simple. MS is scamming and getting away with it.

Probally much easier and faster to call your bank/credit card company and tell them to block all charges from them lol.

asymtrax. learn how to fuckin spell. your shit isnt helping your fuckin argument.

This is so typical of big companies like MS. Samll companies you tend to check very carefully what the cancilation policies are nearly every service you sign up for online is easily canciled online. However, MS desides to makes canliling your service or even obtianing info on how to cancil extreamly difficult. The most messed up par is when wou serch support for "how to cancil" you get a lundry list of reasons not to cancil but no info on how to do it. Thanks to this site i finally got it canciled after the better part of 4 hours and 6 operators in different departments. Once i got to the correct peroson it took them another hour just to cancil it. DO NOT SIGN UP FOR XMOX LIVE IF YOU THINK YOU MAY WANT TO CANCIL. How about a class action suite!!! Bill has lots of money. My billing rate is $250 per hour so the way i see it they owe me $1500 + punitive damages and the three months of service i paid for becuse i did not have the time to try to figure out how to cancil.

"For British Subscribers cancelling XBOX live just phone 08005871102. Its free and takes about 3 minutes."

Yep works a treat. but what Microsoft should be considering is making this a lot easier for people to drop in and out of subs easier, like as mentioned throgh the console.

In recession times people may want to skip a few months , and rejoin when they have a new game. With me its seasonal, summertime we are outside , winter is xbox time.
Why you have to phone a number is beyond me??

uk number was good for me! 5mins on hold then got an indian girl speaking as quiet as possible! but she got my subscription cancelled 3mins later!


08005871102

I'm trying to cancel my account as well and after 15 minutes of collecting my info the operator says that they are doing a "system upgrade" right now and can't pull up my account, therefore can not cancel it. I will have to call back another time when the system is accessible. It makes me think if they hear someone wants to cancel their service that they give you the run-around to avoid having to do it.... what a scam.

What I do not understand is how this Microsoft X-Box got ahold of my debt card #. They have gone into my checking account and tried to take out money 20 times @ $62.50 and $25.00 at each occurrance. I NEVER signed up for any Microsoft XBox. Any ideas how this could have happened? I alerted my bank and they are denying all the charges and I had to cancel my debt card.

After purchasing an initial x-box 360, then having the red ring of death on 2 replacements that microsoft provided me, now my 4th system just got the red ring of death (have only had the latest system for 10 days)...I'm not putting another dollar into this company to receive products that break quickly. I called the number and after about 4 minutes I have my confirmation number. I received a PS3 for x-mas and low and behold...I dont have to pay a monthly fee to play games online and or download content. Awesome!

It's sad when you think about it. If it weren't so fucking frustrating. The original post here was over three years ago. Nothing on the web but complaints about Microsoft's cancellation policy. And in all this time they haven't changed it. Because marketing people have no souls. They know they are pissing off customers who are leaving, so they don't give a flying fuck. They figure if they can keep one out of every 10,000 people who are leaving it is worth all of the ill will and hatred people end up with for them.

Cause they don't give a flying fuck about Microsoft bad reputation with customers. Microsoft is already considered the evilist empire on earth. Why should they care?

I spent over 4 hours on hold listening to the most horrific music so I could cancel my son's account that started out as a "Trial Membership". My phone actually lost juice before anyone ever answered the call.

I finally called my credit card company and through the DISPUTE Dept. I have canceled the XBOX live acct. and my credit card company reversed the charges. They said call them again if this does not stop the charges.

No wonder Bill Gates is a multi-billionaire. He's a genius too at robbing us blind.

JUST CALL AND CANCEL THROUGH YOUR DISPUTE DEPT. AT YOUR CREDIT CARD COMPANY INSTEAD OF WASTING HOURS WITH MICROSOFT.

I'm pissed. Microsoft pissed me off. So I called their phone line and went through their robot (he was very well mannered in any case) and after saying "I would like to cancel my xbox live account for the 360" (In a clear, steady voice) I am put on hold. This hold lasts a good 30 seconds, not too bad a suppose. I hear a click and a voice on the other line greets me, human this time. So I say politely " I'm calling about canceling my xbox live subscription" and she replies " uhhh, sorry sir, but I think you have the wrong number." Bewildered I responded "But I was transferred here! I was talking to an interactive answering machine and it transferred me here, It can't be my fault!" and calmly she replied "Sir, this is an Alaskan Air-force base, what are you calling about again?"

At that point I hung up the phone. True story, no lies.

Wow... just wow...

I was wondering if anyone can give me the US number for xbox live cancellation. Cause I use Prepaid cards from Wal-Mart and I'm thinking about canceling couple of my accounts. Why would I have more than one account? Don't even ask me cause I don't know why.

Please give me some feedback. Does anyone uses prepaid cards like me who wants to cancel their account?
Thanks!

BONG!!!

Thanks, husband has been trying to get his account cancelled for months....I hope this works. If not, we will have to resort to cancelling the credit card. But Microsoft will continue to hear from me about this debacle for years to come

I just spent 15 minutes telling my information to 2 different people and then after the lady says my account will be cancelled she hangs up on me.

Thanks so much. I really think Microsoft should be sued over not giving a way for people to cancel. They honestly don't on the website (the numbers are wrong). They just want to suck up your money!

Haha they really do try to screw you over. I called the first time, went through the automated menu and then was never forwarded to a representative. Just sat there for a few minutes doing nothing. Called back, went through the automated menu again I was of course forwarded to a call center in guess where... INDIA! So when they asked for my gamertag I would say I as in India just to make sure they understood me haha. It was quick but it was annoying that they tried to offer me 100 microsoft points to keep the account. Oh well, thanks for the info man. I've been trying to cancel for a while.

Well my experience went pretty smooth taking into account what I've been reading about the service.
I called the 1-800-469-9269 number which prompted me to a automated voice, I answered couple of questions. After that got prompted to an operator which I explained clearly that I would like my credit card remove from my Xbox live account.
So he asked me for my info.
Note: best way to do this if you don't remember ur info is to login on xbox live and go to the "marketplace" follow through under Account management and there should be you alternate email,address and so on.
He told me that the auto paid feature will disactivate from my card and that the card will be remove in a period of 10 days after which my subscrition would also be cancel (that was probably due to the fact that I was on a month to month plan).

So if you were paying 3month or something I would guess that your subscription would last up to it's proper time and your credit card should be removed before that.

Might be a good question to ask them if that is the case for you. Also they ask me for my current phone number so that they can reach me for updates. I was content to the fact that my card will be remove from live because their billing method is quite unusual. I'll make sure to update you guys on how everything turned out.

HI THERE A OTHER WAY TO CACEL XboXx live

I went through the conversation in 7 mins. I talked to Tracy and her accent wasn't too bad. She asked me why I was canceling , is it because of school or work LOL. They also going to charge me for opening fee for $8 something, I was like wtf but whatever, I just wanted to cancel the subscription.

ALL YOU GUYS WHO BELIEVE THEY GOT YOUR ACCOUNTS FINALLY CANCELLED WITH A PHONECALL BETTER READ THIS THIS! WE Cancelled our X-Box live account in May. I Augiust we were still paying monthly. We caled the 1-800 nuber to India and recieved a confirmation that it is finally cancelled and they gave us a reference number. Now in October we find they just started billing us again monthly. We are cancelling our credit card just to rid this account.

When I cancel my Xbox silver membership, does my profile turn back into an offline profile? I normally do not have access to internet, so I do not play games using Live. What I do want is the freedom of changing my gamertag to whatever I want. Since I do not connect to Live, I can choose whatever name I want without conflict. In the end, I want my profile to become an offline profile again.

OMG. the UK one works so much better

Yea so i called and cancelled my XBox Live account, well i thought i did. I was able to get a hold of someone fairly easily, and she cancelled my account in about 8 mins. But the next day i checked my bank account and there was a charge from microsoft!!! Guess they got me! Calling back today, they better refund my 8 dollars...hahah.

Hi, I just callled the number and spoke to an Indian woman. She knew her stuff but she was hard to understand. Anyway, she said she canceled the subscription (i think) and gave me a 10 digit "confirmation" number. What do I do with this number?

My Son gave xbox my credit card with out my permission they have been charged like crazy I am on thr line with them now getting my money back. So i do not have to put my Kid in jail for helping xbox steal all my money.

Thanks for the number.... short, fairly painless trip to India. I was on the phone less than 5 minutes. The number on the Xbox site did not work. Glad the number you provided did!!!

Process was a lot easier than I thought but they should just put it on the damn site. Woman was nice and the auto-mated machine moved quick enough. Process took 5 minutes on the dot, But like I said, should just be on the damn site.

thank you so much you made this so much easier

I hate microsoft.
YOU THINK BILL GATES COULD FIGURE OUT HOW TO PUT A CANCEL BUTTON IN YOUR ACCOUNT.

i had to give my life away and dna samples just to get a ticket to get in line. Then i had to do the same thing again with the 2nd moron. if microsoft just had a cancel button they could save millions a year in salary.


FINALLY 30 MIN LATER i think it is canceled.

thanks for ##

I have spent the last two years abroad and was unable to cancel that account only to return home to find out I still can't cancel it. All the while microsoft has been billing me the entire time.

this page helped me extremly thank you so much

I just found this site googling for xbox cancelation info. I cancelled the account a few weeks ago somehow online, but of course it didn't actually cancel it.

After getting billed again I tried to cancel again and could only find the "call customer service" crap, so I called to cancel. Had to argue with the guy for about 20min because a friend had givin me his CC info to pay for a month for me and I didn't have all the card info on hand. I asked him repeatedly why I needed all the personal info from the CC to CANCEL the account.

Finally the guy cancelled my account and I owe my friend for the extra month. At least, I hope it cancelled. Can't wait to see if they continue to charge my friend. This is idiotic.

Canceled my account on Aug 1st after jumping through hoops. On Aug 11th they charged me again! I called Microsoft and thy made absolutely no sense before telling me to call my bank. Long story short I filed a claim with my bank and they refunded the money.

There should really be some class action law suit against them for this, it's clearly not an isolated incident.

Im currently on hold..... only been 15 min and the english isnt terrible....
But i did have to tell the FIVE times that i wanted to cancel the account.
rephrase, they asked me 5x why i was calling and confirmed that i wanted to cancel...
Isnt that what "Max's" job is? I told him what i wanted to do.
I told habib what i wanted to do
I told mel what i wanted to do
Now off to cancel the zune.....

No luck here. I'm sure my call was routed overseas, where I spoke to a person with an odd voice and stilted grammar, but no accent. I'm pretty sure they're using some sort of voice synthesizer to remove their accents. Really. If you heard it, you'd think so too. Maybe I'll call the UK too. Meanwhile, here's the message I sent to my bank, where the monthly XBox fee is charged to my ATM card.

"I have just spent a long time on the phone with Microsoft, trying to cancel the XBox Live service. I gave them my name, address, phone number, check card number, every email address I can remember having, and my child's XBox user name. They say they can't find my account. However, they have no trouble finding it once a month when they want money

Here it is on my statement: 07/18/2008 Purchase PURCHASE MICROSOFT *XBOX 07/17 $7.99

Can you give me any info that might help them find and cancel my account, or can you stop paying the charge? Then maybe someone who knows who I am will contact me.

Thank you !"

Oh my god.

I was on hold for about 30 minutes. The lady didnt understand. Fuck if you have french service, you need people that speak french god damn it. It didnt even work. Imma call again tommorow, in english this time.

Microsoft, im really dissapointed.

(&?_(*?_(*?*)%&&(?$?*%#$ F. bull*

Thanks man, your site just saved my soul from microsoft.

What a joke ! do not use a card, use prepaid points. Cancelling was a 45 min nightmare with some tard in india. Very shitty, huge company like microsoft and cant have the decency to offer an american opt# at the beginning of the call. Fuck em, i cant wait to see how many more charges they fuck me with. Then try to explain that to osama bin laden on the fucking phone with bombs in the background.

Lol the indian music that is played when they put you on hold is great!

i canceled my gold subscription and kept my silver but i still have gold on my gamertag, whats going on and whats a confirmation number?

i live in Trinidad and i cant call 800 numbers . what do i do. whats the area code for Microsoft or something

Just called them, mostly smooth experience. Thanks Evan for the number. I talked to someone who I could barely understand. He asked for all the info (I couldnt understand his name.) He gave me a confirmation number and everything, then transferred me to someone else I dont know why, who did the same thing again and gave me yet another very similar confirmation number. They assure me it is cancelled, but we will see on the 18th. I will post here again if there is any trouble. Entire procces took 16 minutes. Should have been faster, but oh well, thats how call centers work I guess.

I'm laughing at everyone who complains, "Wahh, It's too hard", etc.

Sure, they don't make it possible to do it over the web, but who can blame them? They are CAPATILISTS, just like you and I, correct?

Anyways, for those who say you did a google search... I don't believe you. All I did was google, "Cancel my Xbox Live account" and IN THE RESULT it gave me the number. No-Brainer.


If THAT is difficult for you, I'd hate to see you if your 17 computer network failed and you had to chat with Customer 'Service' in India for 3 hours.

Here in the U.K it takes one phone call. mine was 8mins and 26secs long and hey presto canceled and all. thanks for the brittish number david reed.

The number for cancelling actually appears on screen on the xbox website, then disappears in about a second! How fucking cheeky is that. wankers

Thanks a bunch!

I think its ridiculous that I can sign up with the Xbox but not cancel within the Xbox. The first time I called I couldn't even cancel because the servers were down. The girl wouldn't even write down my info to cancel the game account later.

You know, I think you guys are just all a bunch of whiney babies, and maybe mentally challenged at that. If want to cancel your XBOX ACCOUNT, the maybe go and type WWW.XBOX.COM in the URL bar?? DUH! Then go to the bottom of the page, look for something that says "CONTACT US". You can contact them by email or over the phone. It's very easy quite actually, if you do it right, it shouldn't take more than 10 minutes, and even if it did take 20 minutes, is it really that big of a deal?? It only took 20 minutes for you because you had to "Google your little heart out", idiot. Who wouldn't think Xbox would have a website were you could probably contact them, and even if you had to Google search the number, how hard could that be. Here is the first link that pops up if you type "Xbox Customer Support": www.xbox.com/support. Try to learn some of this stuff before you nag about companies "horrible" service.

o but thanks for the number!!!

im on the phone with them now. it took forever for it to understand me saying cancel my account at the voice activated menu, but understood everything else fine? i finally gave all the info to the guy and he had to transfer me. why did they bring me to someone who can't cancel my account if i said i want to cancel it? well anyway after i told them i wanted to cancel he said that it will renew the 25th, wtf i thought it was supposed to get cancelled?? what's the point of that! well now im on hold and doubt that'll get me anywhere. now that i know the end date, ill just call back i guess...grrrrr

Oh man..
you saved me a stroke from figuring out how to cancel this fricken thing. thanks a lot.

You are the man!

Microsoft are the lame. Took me a couple minutes to give my credit card info through my xbox......took me an hour to find out how to cancel my damn subscription. I've paid for 10 months, only used it 1; But couldn't be bothered to find out how to cancel it because you cant on xlive. Rediculous.

Ok just rang em "hello i wanna cancel my subscription.. ""you wanna cancel man?" (Not a man but hey ;)) "yes i wanna cancel" "well can you call us in hour man we don't have the tools" "uh sure" *bang*
..rude fuck em i canceled through bank

Thanks for the number i couldn't find it!

Odd, I wonder why they'd let some ppl here cancel there's, and the guy who spoke to me told me they didn't have the tools to do so. Mine was just done to a Silver Account and then blocked from access, but it bugs me that my account is still sitting there on their end, with my credit card info, for some reason.

Hey yeahi just bought a 12+1 Month of xbox live. Is there anyway i can like pause it for a month or two? Cuz i dont think it is refudable

I called up to cancel
they tell me "thats a shame you should call back between the hours of 6 a.m. and 8 p.m."

Meanwhile its 8:30 a.m. and I'm getting mad

If you cancel before your yearly subscription is up, they try to refuse to refund your remaining balance, but if you're persistent, you CAN get a REFUND if you demand it. I called to cancel and they gave me the b.s. about "no refunds unless you cancel within 60 days of payment" in the so-called Terms of Service. I told them that I know that courts do not uphold that kind of boilerplate language that nobody reads, and given that I still had more than half a year to go, I knew my rights and was entitled to a refund. They refused, but I called again the next day (during the week) (on the weekend, don't bother, it seems like foreign staff who I honestly think are not authorized to refund you). When I called again the next day, I got U.S. staff and after some back and forth they offered me a partial refund (my remaining balance, minus $5.99 to continue for one more month instead of the whole term). I accepted that, but of course, a few weeks later, no credit had shown up yet to my credit card, so I had to call AGAIN at which time they told me the agent hadn't processed it, but they couldn't give me a reason, saying "maybe the agent didn't understand it." Which is BS of course, given that it was an offer that THEY made to ME - how could they not understand their own offer? Clearly, they were just hoping I would forget about it and never follow up. I did, and I got my refund. When you add up that they advertise "cancel anytime" (which is misleading bc they don't mention that they'll refuse to refund you for your remaining unused balance), let you sign up online but not cancel online, make you wait forever on the phone to cancel or demand your payment, and make you call again to follow up in order to get them to honor their own agreement - it's clear they're just hoping to keep your $$ because you'll give up or forget. Despicable. I bought my Xbox at launch but I won't be buying 360. Good job, Microsoft - try to cheat me out of my $30 refund, lose a $500 sale. Smart.

Anyway, the moral of the story: KEEP CALLING. They will give in. My suggestion: put them on speakerphone and play Halo really loud while waiting for them and talking to them. Then the wait time will seem shorter, and they'll have to give in before they burn too much more customer service time (which costs them $$) on you. They'll pay off the persistent customers and just keep trying to cheat the ones who give up.

Worked like a dream. Thanks mate!

Microsoft are the pits!!! Do not be fooled by the idiots here that say nice things about Microsoft as they are simply not typical of reality. I have emailed, phoned America, spoken to their idiotic computer voice answering person called MAX and its absolutely useless. I eventually spoke to somebody in USA and after taking lots of details he informed me that he would have to transfer my call to another part of America because that area could not deal with my call! What the fuck is that about. (I dont normally sware but I am so mad it hurts!) After holding on to the phone for ages.. I started to curse and sware down the phone and low and behold a woman answered and said dont worry Eric I will be dealing with your call shortly.. funny thing is, she was not in another part of America, but in the same office as the original man???? Fucking lies to keep you online until you get so fed up you hang up!!! and they can bill you again... bloody criminals... no wonder Bill Gates is super rich, he is exploiting everyone he can like some bloodsucking leech. After talking to the woman and giving all my info once more, I was told to phone the UK line number as they could not fix the problem there!!!!! Well why not tell me that in the first instance!! Thieving bastards! Next I phone the uk number ... and surprise surprise I am kept waiting for 45mins before some guy called Paul answers.. by now I am raging and seriously considering NOT renewing my membership. I inform this guy that I had disconected my Xbox because I was refurbishing my room, and have now bought a new game £44, a gold live membership £40, online points 2100 £18 and that I cannot connect to live Xbox. He informs me that I owe Microsoft £9.82 and thats why? How do I owe you that when I never authorise payments from my credit card? its an automatic subscription renewal, and you owe us that amount. But I never asked for another 3 months subscription I was not online at all! Sorry but you owe us £9.82 and we cannot renew your online subscription. So I am really mad now... okay I want my money back for the gold membership etc., how can I get this refunded? you can take it back to the shop... oh but I have scatched off the number when I tried to renew so the shop will not believe me that it has not been used? okay you are right, you will not be able to get your money back!!!!!! So I told him your wrong.. I WILL get my money back because I will go to the small claims court to recover the money that Microsoft have attemted to steal from me...... Everyone join me and fuck these lousy bastards!!!!!

i took me only 8 minutes total i called the american line pretty easy i had live another time and it took me 30 minutes to cancel

I just got irate with those people. They told me that their system was down and that I would have to call back tomorrow. I told them that they needed to write down the information that they would normally take, and then type it in the system when it came back up...it is not my responsibility to have to call back at their convenience. After arguing with them for over 20 minutes, a manager took my information and told me to call back tomorrow to verify that the account was canceled. No, I will not call back...I will join the class action lawsuit if I am charged again...think I will just cancel my credit card to be safe.

got someone after 20 minutes. Can't hardly hear anything with all the people talking in the background and they guy is speaking with the very hard to understand India accent. Got it done quick though. They ask you for your name, address, and also asked me for the last 4 digits of my credit card.

Just called, the guy knew what he was talking about, was fast and friendly Took probably 5-7 minutes or so. I dont know what everyone is complaining about, depends on who you get I guess.

If you read this Bill, I love you!

Rang the Uk number, pressed the numbers ( Held at start, 1 then 2) Listened to some wierd hold music while a badly recorded message asked me to be patient, eventually got throught to a very nice indian chap with good english, whole thing done in under 15 minutes, will need to speak card holder and will ask about friends and relatives, option given to cancel immedatly or just b4 subscription ends... dont risk it - Good luck all who try

Hi, Im looking at cancelling my account and wondered what account info they would ask for.

Dom

Took me like 16 minutes to cancel a free trial. That is ridiculous. Thanks for posting this so I wouldn't have to search pointlessly for hours.

Nevermind...it seems to be working fine now.

Wow...it looks like MS cancelled this phone number. It is no longer a working number.

I am looking for others who have tried in vain to cancel their xbox live account only to have MS continue to charge them month after month. We are now into the 4 month of cancellation and MS continues to charge us. I really think it is their policy to continue charging people after cancellation and I am trying to find out if others have had the same problem. If I can find enough people who have had the same experience, my attorney will look at filing a class action suit against MS.

Please respond only if you feel you have a legitimate complaint against MS.

After about 5 years of xboxing... it is time to say good.

It took 15minutes for the nice Indian lady to cancel my account. First I told her that my girlfriend was threatening to leave me because I spent too much time on my xbox. Then I told her I was drinking way to much alcohol while on xbox, then she tried to tell me I could pass on the account to a friend or nephew, and then I told her that because I played so much xbox, I no longer have friends & my family disowned me lol and I was about to lose my girlfriend because I was preferring to play xbox than with the girlfriend lol.

finally, the account was cancelled and I was given my confirmation number.

Thanks for posting this. I found this article through google.

Called the number provided by the original poster and it took about 10 minutes.

Thanks to the OP I couldn't find the number anywhere

Used the number, ready for trouble I asked for the rep's last name -said she couldnt provide but gave me her "Badge Number". She verified it was my account and cancelled the auto renewal and then gave me a ten digit reference number at the end. I put my notes in a file in the drawer in case any problems next month.

THANK-YOU THANK-YOU THANK-YOU !!!!!!! The ph.# you gave 1-800-469-9269,worked great! it only took about 5 min. to complete the cancellation.the dude I spoke with was Malik he was very articulate and helpful,I even got a refund of my last billing.thanks again

I was on hold for about 8 minutes, then they said the account was canceled. Then they had me wait for another 6 minutes to confirm or something... it was really frustrating and the whole process took about 20 minutes.

Well, I just called that number and it took me all of three minutes, so thanks.

after 9 minutes 12 seconds of beeing kept on hold i hear a beeping sound and ive been cut off! GOD DAM U MICROSOFT

just told the guy i put a couple firecrackers inside of it he got a good laugh and everything is fine now

Just wanted to say thanks to Eric and David Reed who left info about cancelling xbox live from the UK; we tried the number on Xbox website without success. Cheers from the UK

FYI, the above phone number given by Evan for USA still works, but is only available for cancellations from 6am-10pm according to the recording.

the US basterds were closed so I called UK. 011 44 20 7365 9792 !!! LMMFAO!!!

cross-refference:
http://www.xbox.com/en-GB/support/contact/
the number there is 44 20 7365 9792. It SAYS from a cell phone... which is all I use. So, I don't know if it works from a land line, but I don't see why it wouldn't

http://www.countrycallingcodes.com/detailed-results.php?CallTo=United+Kingdom&From=United+States&CityInfo=Birmingham&CitySubmit=Submit
You need the country code if your not over there. its 011.

WOW, its taking a long time to on hold, pre-rep.
15 min and counting.

good news is I got RESULTS with no problems!

I called the number ready for a fight. The lady who answered says, "herow, you likea you X-Box?"
I replied, "No, I don't likea my X-box you cury eating freak! Cancel my subscription!"
She politely answered, "But sirs, is very nice to plays X-box all the day."
I said, "What the heck are you saying you slipper wearing goof?"
Again, very politetly, "Ganesh say you happy one more year subscribtion. That will be $60. Thank you come again."
"NO!!!! I said I wanted to cancel my subscription! Don't make me get on a plane and come to Bangladesh and slap your tantra ass."
"Oh sir, now you get me excited very much. I give you another year for half off."
Well, that was a pretty good deal, so I bought it and now play X-box all the day. :)

I suppose I am the exception to this. I dialed the Xbox support number, and went through the automated sequence to talk to a live representative about cancelling my Live account. I was greeted by an American representative, gave him a few details about my account, and it was closed within 4-5 minutes. He even gave me a reference number. Sorry it wasn't this easy for the rest of you!

Wow! it actually was not that long like 5-min total and i got to talk to an american! Still they should have the live cancle online.

canceling this is absolutely rediculous. you should be able to cancel through the console. should not take 21 minutes to cancel a monthly subscription. its not even like im leaving xbox, i told the guy that i was given a 12 month subscription as a gift (that was bought in a store) and it still took forever.

thank you...i got a dooka that i could hardly hear but it was quicker than i anticipated.. the classic was ok can you hold for 2 minutes while i gather some information after every question

On the American line for 20 minutes now.....calling from europe, he made up a form (?) and is transferring me to hardware coz they can cancel it? O_o

Thank GOD for Evan!

Called the UK number, 08005871102 and worked great.

Tips for future users

- They don't ask why you were banned (if you were like me)

- They need to talk to the credit card holder

- They will normally rush the "why are you leaving" section if prompted

thanks for the number. worked great!

I was just on hold for 20 minutes. When I started swearing sweet nothings into the phone they miraculously answered in mid-curse. From there I was a real pushy mother fucker and got it canceled in 2 minutes.

it was down yesterday for maintenece

tried ringing all day yesterday and today and as soon as i press the 1 button to cancel subcription person it says not availible, i tried the two numbers now and getting cheesed off. uk

Thanks David for the British number worked fine canceled in about 5 mins :)

Just cancelled my Live account. Took 5 minutes. No problems. No hard sell by the guy at MS. We even joked a bit about the AOL phone call. Cancelling was no big deal.

on hold for 18 minutes 55 seconds and counting

Holy shit! Got an American guy on the second ring. Was done in about 2 minutes. I was prepared for the worst.
playa 101

Hi i recently got Xbox Live and i dont like it also i sold it earlier today.. my friend lent me his details and i used a 2 month free trial i only used about 2 days of it lol i went onto my xbox dashboard and unsubscribed i want to be sure i wont be billed do i really have to phone up or have i done enough if anyone could reasure me or tell me the UK Phone number tro cancel that would be great thanks.

I am floored that Xbox live can renew a subscription without any kind of notification to the owner. Okay they say, "We sent an email." not everyone checks and most often I delete spam mail. So, they say, "you will see your refund in 30 days." Alright then are you gonna put fucking gas in my car this week until I get my fifty bucks back. The rich get richer and the poor get poorer. Fuck you microsoft!!!!!

What up man.... yeah i called and a sexy ass chica answered the phone... of course she tried to pimp more xbox-live game to me displaying her biased elements and beleifs, but i told her to get back on the corner and stop wasting my time and money... so she hooked it up, and saved herself a couple black eyes.... thanks even...
~EmshA AKA MshabaZ

really appreciate it man. i spent what seemed like forever signing up for some online xbox live account on xbox.com only to find that it couldn't be used to cancel my live account. i said fuck that and googled it-ur link was the first i saw........thanks again.

When i called the number to cancel my account it went real fast, it seriously only took abnout a grand total of 5 minutes. The guys didnt even question me why i was cancelling it.

Thanks for the tip. I thought you could do it from the dashboard under account management. I waited about 10 minutes on hold, got an Indian lady. After I gave her the info, she put me on hold for about 3 minutes and came back to tell me it was cancelled and gave me a confirmation number.

Great Stuff! Thanks a lot

I called the number and got tired of waiting in line.. I called back and switched to french.. took a grand total of 3min and everything was done! Amazing!

Great Stuff! Thanks a lot

I called the number and got tired of waiting in line.. I called back and switched to french.. took a grand total of 3min and everything was done! Amazing!

Yeah. I havnt OWNED an Xbox in 2 years. I've cancelled my subscription twice, to no avail.

Today I just got a confirmation email about renewing my subscription to XBox live!?? WTF. It's a yearly subscription and I want to get my goddamn money back.

This is the second time they've screwed me over. I just put in my paycheck this week and I cant pay my bills now because Microsoft's massive cock has just taken out 50$ without notifying me that I even HAD a working XBOXlive account to begin with.

DUDE I SWEAR IF I GET CHARGED A WHOLE YEAR ON MY CREDIT CARD I AM GOING TO BE ONE PISSED OFF UMPA LUMPA FREAK WHY DONT THEY WARN US BEFOR OUR SUBSCRIPTION IS UP!!!!!!!!!!! I REALLY HOPE MY THREE MONTH DIDNT EXPIRE OH GOD JUSUS PLEASE SEND MY AN XBOX GOD FROM THE SWEATY VIDEO GAME CHAIR OF HEAVEN I REALLY CANT GET 50 BUCKS RIGHT NOW!!!!!!!!!!!!!!!!!!

yeah mn thanks a lot i love you

evan u are a saint bro i must have tryed to get a number or website for hours befor the the great google hammer hit me on the head lol =D thx again man.

For British Subscribers cancelling XBOX live just phone 08005871102. Its free and takes about 3 minutes.

thanks alot mate was so much easier ! x

I just did this, took 5 minutes, thanks!

I'm pissed off cause I cancelled my credit card subscription with them two months ago. I was just looking over my bank account and realized they are still charging me monthly!

I just cancelled my credit card they had on file for me it was a piece of cake didn't have to talk to anyone or look for it online.

Hey they sais its a 24/7 line and OMG its closed haha what the heck do u have to do get get some service around here hey they always say good help is soo hard to find and they really meen it thanx man !!!!!!!;)

You can sign up from the web or from the xbox itself, but they make it nearly impossible to find out how to cancel the account and then find excuses to put you on hold in the hopes you'll hang up and they can screw you for another year's fees. This should be a class action lawsuit in the making if you ask me....

I waisted almost all day(at work) Trying to find the website to cancel the damn xbox live. You know what i found out, I really don't do much at work, and MICROSOFT is the DEVIL!!!

why the heck cant i just cancel my account over the web

for my reference http://live.xbox.com/en-US/profile/profile.aspx?pp=0&GamerTag;=Evroccck

Claus sucked anyway