Claus sucked anyway

why the heck cant i just cancel my account over the web

You can sign up from the web or from the xbox itself, but they make it nearly impossible to find out how to cancel the account and then find excuses to put you on hold in the hopes you’ll hang up and they can screw you for another year’s fees. This should be a class action lawsuit in the making if you ask me….

I just cancelled my credit card they had on file for me it was a piece of cake didn’t have to talk to anyone or look for it online.

I just did this, took 5 minutes, thanks!

evan u are a saint bro i must have tryed to get a number or website for hours befor the the great google hammer hit me on the head lol =D thx again man.

DUDE I SWEAR IF I GET CHARGED A WHOLE YEAR ON MY CREDIT CARD I AM GOING TO BE ONE PISSED OFF UMPA LUMPA FREAK WHY DONT THEY WARN US BEFOR OUR SUBSCRIPTION IS UP!!!!!!!!!!! I REALLY HOPE MY THREE MONTH DIDNT EXPIRE OH GOD JUSUS PLEASE SEND MY AN XBOX GOD FROM THE SWEATY VIDEO GAME CHAIR OF HEAVEN I REALLY CANT GET 50 BUCKS RIGHT NOW!!!!!!!!!!!!!!!!!!

Great Stuff! Thanks a lot

I called the number and got tired of waiting in line.. I called back and switched to french.. took a grand total of 3min and everything was done! Amazing!

Thanks for the tip. I thought you could do it from the dashboard under account management. I waited about 10 minutes on hold, got an Indian lady. After I gave her the info, she put me on hold for about 3 minutes and came back to tell me it was cancelled and gave me a confirmation number.

really appreciate it man. i spent what seemed like forever signing up for some online xbox live account on xbox.com only to find that it couldn’t be used to cancel my live account. i said fuck that and googled it-ur link was the first i saw……..thanks again.

I am floored that Xbox live can renew a subscription without any kind of notification to the owner. Okay they say, “We sent an email.” not everyone checks and most often I delete spam mail. So, they say, “you will see your refund in 30 days.” Alright then are you gonna put fucking gas in my car this week until I get my fifty bucks back. The rich get richer and the poor get poorer. Fuck you microsoft!!!!!

Holy shit! Got an American guy on the second ring. Was done in about 2 minutes. I was prepared for the worst.
playa 101

Just cancelled my Live account. Took 5 minutes. No problems. No hard sell by the guy at MS. We even joked a bit about the AOL phone call. Cancelling was no big deal.

tried ringing all day yesterday and today and as soon as i press the 1 button to cancel subcription person it says not availible, i tried the two numbers now and getting cheesed off. uk

I was just on hold for 20 minutes. When I started swearing sweet nothings into the phone they miraculously answered in mid-curse. From there I was a real pushy mother fucker and got it canceled in 2 minutes.

Thank GOD for Evan!

Called the UK number, 08005871102 and worked great.

Tips for future users

- They don’t ask why you were banned (if you were like me)

- They need to talk to the credit card holder

- They will normally rush the “why are you leaving” section if prompted

thank you…i got a dooka that i could hardly hear but it was quicker than i anticipated.. the classic was ok can you hold for 2 minutes while i gather some information after every question

Wow! it actually was not that long like 5-min total and i got to talk to an american! Still they should have the live cancle online.

I called the number ready for a fight. The lady who answered says, “herow, you likea you X-Box?”
I replied, “No, I don’t likea my X-box you cury eating freak! Cancel my subscription!”
She politely answered, “But sirs, is very nice to plays X-box all the day.”
I said, “What the heck are you saying you slipper wearing goof?”
Again, very politetly, “Ganesh say you happy one more year subscribtion. That will be $60. Thank you come again.”
“NO!!!! I said I wanted to cancel my subscription! Don’t make me get on a plane and come to Bangladesh and slap your tantra ass.”
“Oh sir, now you get me excited very much. I give you another year for half off.”
Well, that was a pretty good deal, so I bought it and now play X-box all the day.

FYI, the above phone number given by Evan for USA still works, but is only available for cancellations from 6am-10pm according to the recording.

just told the guy i put a couple firecrackers inside of it he got a good laugh and everything is fine now

Well, I just called that number and it took me all of three minutes, so thanks.

THANK-YOU THANK-YOU THANK-YOU !!!!!!! The ph.# you gave 1-800-469-9269,worked great! it only took about 5 min. to complete the cancellation.the dude I spoke with was Malik he was very articulate and helpful,I even got a refund of my last billing.thanks again

Called the number provided by the original poster and it took about 10 minutes.

Thanks to the OP I couldn’t find the number anywhere

I am looking for others who have tried in vain to cancel their xbox live account only to have MS continue to charge them month after month. We are now into the 4 month of cancellation and MS continues to charge us. I really think it is their policy to continue charging people after cancellation and I am trying to find out if others have had the same problem. If I can find enough people who have had the same experience, my attorney will look at filing a class action suit against MS.

Please respond only if you feel you have a legitimate complaint against MS.

Nevermind…it seems to be working fine now.

Hi, Im looking at cancelling my account and wondered what account info they would ask for.

Dom

Just called, the guy knew what he was talking about, was fast and friendly Took probably 5-7 minutes or so. I dont know what everyone is complaining about, depends on who you get I guess.

If you read this Bill, I love you!

I just got irate with those people. They told me that their system was down and that I would have to call back tomorrow. I told them that they needed to write down the information that they would normally take, and then type it in the system when it came back up…it is not my responsibility to have to call back at their convenience. After arguing with them for over 20 minutes, a manager took my information and told me to call back tomorrow to verify that the account was canceled. No, I will not call back…I will join the class action lawsuit if I am charged again…think I will just cancel my credit card to be safe.

Microsoft are the pits!!! Do not be fooled by the idiots here that say nice things about Microsoft as they are simply not typical of reality. I have emailed, phoned America, spoken to their idiotic computer voice answering person called MAX and its absolutely useless. I eventually spoke to somebody in USA and after taking lots of details he informed me that he would have to transfer my call to another part of America because that area could not deal with my call! What the fuck is that about. (I dont normally sware but I am so mad it hurts!) After holding on to the phone for ages.. I started to curse and sware down the phone and low and behold a woman answered and said dont worry Eric I will be dealing with your call shortly.. funny thing is, she was not in another part of America, but in the same office as the original man???? Fucking lies to keep you online until you get so fed up you hang up!!! and they can bill you again… bloody criminals… no wonder Bill Gates is super rich, he is exploiting everyone he can like some bloodsucking leech. After talking to the woman and giving all my info once more, I was told to phone the UK line number as they could not fix the problem there!!!!! Well why not tell me that in the first instance!! Thieving bastards! Next I phone the uk number … and surprise surprise I am kept waiting for 45mins before some guy called Paul answers.. by now I am raging and seriously considering NOT renewing my membership. I inform this guy that I had disconected my Xbox because I was refurbishing my room, and have now bought a new game £44, a gold live membership £40, online points 2100 £18 and that I cannot connect to live Xbox. He informs me that I owe Microsoft £9.82 and thats why? How do I owe you that when I never authorise payments from my credit card? its an automatic subscription renewal, and you owe us that amount. But I never asked for another 3 months subscription I was not online at all! Sorry but you owe us £9.82 and we cannot renew your online subscription. So I am really mad now… okay I want my money back for the gold membership etc., how can I get this refunded? you can take it back to the shop… oh but I have scatched off the number when I tried to renew so the shop will not believe me that it has not been used? okay you are right, you will not be able to get your money back!!!!!! So I told him your wrong.. I WILL get my money back because I will go to the small claims court to recover the money that Microsoft have attemted to steal from me…… Everyone join me and fuck these lousy bastards!!!!!

If you cancel before your yearly subscription is up, they try to refuse to refund your remaining balance, but if you’re persistent, you CAN get a REFUND if you demand it. I called to cancel and they gave me the b.s. about “no refunds unless you cancel within 60 days of payment” in the so-called Terms of Service. I told them that I know that courts do not uphold that kind of boilerplate language that nobody reads, and given that I still had more than half a year to go, I knew my rights and was entitled to a refund. They refused, but I called again the next day (during the week) (on the weekend, don’t bother, it seems like foreign staff who I honestly think are not authorized to refund you). When I called again the next day, I got U.S. staff and after some back and forth they offered me a partial refund (my remaining balance, minus $5.99 to continue for one more month instead of the whole term). I accepted that, but of course, a few weeks later, no credit had shown up yet to my credit card, so I had to call AGAIN at which time they told me the agent hadn’t processed it, but they couldn’t give me a reason, saying “maybe the agent didn’t understand it.” Which is BS of course, given that it was an offer that THEY made to ME - how could they not understand their own offer? Clearly, they were just hoping I would forget about it and never follow up. I did, and I got my refund. When you add up that they advertise “cancel anytime” (which is misleading bc they don’t mention that they’ll refuse to refund you for your remaining unused balance), let you sign up online but not cancel online, make you wait forever on the phone to cancel or demand your payment, and make you call again to follow up in order to get them to honor their own agreement - it’s clear they’re just hoping to keep your $$ because you’ll give up or forget. Despicable. I bought my Xbox at launch but I won’t be buying 360. Good job, Microsoft - try to cheat me out of my $30 refund, lose a $500 sale. Smart.

Anyway, the moral of the story: KEEP CALLING. They will give in. My suggestion: put them on speakerphone and play Halo really loud while waiting for them and talking to them. Then the wait time will seem shorter, and they’ll have to give in before they burn too much more customer service time (which costs them $$) on you. They’ll pay off the persistent customers and just keep trying to cheat the ones who give up.

Hey yeahi just bought a 12+1 Month of xbox live. Is there anyway i can like pause it for a month or two? Cuz i dont think it is refudable

Thanks for the number i couldn’t find it!

Oh man..
you saved me a stroke from figuring out how to cancel this fricken thing. thanks a lot.

You are the man!

Microsoft are the lame. Took me a couple minutes to give my credit card info through my xbox……took me an hour to find out how to cancel my damn subscription. I’ve paid for 10 months, only used it 1; But couldn’t be bothered to find out how to cancel it because you cant on xlive. Rediculous.

o but thanks for the number!!!

I think its ridiculous that I can sign up with the Xbox but not cancel within the Xbox. The first time I called I couldn’t even cancel because the servers were down. The girl wouldn’t even write down my info to cancel the game account later.

The number for cancelling actually appears on screen on the xbox website, then disappears in about a second! How fucking cheeky is that. wankers

I’m laughing at everyone who complains, “Wahh, It’s too hard”, etc.

Sure, they don’t make it possible to do it over the web, but who can blame them? They are CAPATILISTS, just like you and I, correct?

Anyways, for those who say you did a google search… I don’t believe you. All I did was google, “Cancel my Xbox Live account” and IN THE RESULT it gave me the number. No-Brainer.

If THAT is difficult for you, I’d hate to see you if your 17 computer network failed and you had to chat with Customer ‘Service’ in India for 3 hours.

i live in Trinidad and i cant call 800 numbers . what do i do. whats the area code for Microsoft or something

Lol the indian music that is played when they put you on hold is great!

Thanks man, your site just saved my soul from microsoft.

No luck here. I’m sure my call was routed overseas, where I spoke to a person with an odd voice and stilted grammar, but no accent. I’m pretty sure they’re using some sort of voice synthesizer to remove their accents. Really. If you heard it, you’d think so too. Maybe I’ll call the UK too. Meanwhile, here’s the message I sent to my bank, where the monthly XBox fee is charged to my ATM card.

“I have just spent a long time on the phone with Microsoft, trying to cancel the XBox Live service. I gave them my name, address, phone number, check card number, every email address I can remember having, and my child’s XBox user name. They say they can’t find my account. However, they have no trouble finding it once a month when they want money

Here it is on my statement: 07/18/2008 Purchase PURCHASE MICROSOFT *XBOX 07/17 $7.99

Can you give me any info that might help them find and cancel my account, or can you stop paying the charge? Then maybe someone who knows who I am will contact me.

Thank you !”

Canceled my account on Aug 1st after jumping through hoops. On Aug 11th they charged me again! I called Microsoft and thy made absolutely no sense before telling me to call my bank. Long story short I filed a claim with my bank and they refunded the money.

There should really be some class action law suit against them for this, it’s clearly not an isolated incident.

this page helped me extremly thank you so much